Dohop Launches TravelSure To Help Passengers When Flights Are Disrupted

Dohop, a travel technology company whose Connected Travel platform helps airlines and travel sellers create, sell and support multi-carrier journeys without traditional interline, has introduced TravelSure. The service, according to an announcement, helps passengers rebook when their direct flight is delayed or canceled.

TravelSure, said the announcement, provides proactive passenger communications, rebooking on any available carrier and recovery support when qualifying disruptions occur, giving travelers additional protection and peace of mind, with cost savings and ancillary revenue as additional benefits for partners.

Dohop, said the announcement, has spent years refining ConnectSureits service for passengers who miss a connection on self-connecting and alternative interline journeys; this is now also available as a standalone option for all travelers. With TravelSure, said the announcement, travel sellers, including OTAs and airlines, can offer the same level of protection and support to customers booking direct flights.

Once a qualifying delay exceeds three hours, TravelSure triggers automated communication and customer support. Travelers can rebook on the earliest convenient flight on any available carrier, giving them options beyond the airline that operated their original flight. Dohop powers 24/7 multilingual human assistance for self-service rebooking.

Hugh Aitken, COO at Dohop, said, “Disruption creates multiple challenges for our partners: the immediate workload of helping passengers continue their journeys, and the impact on loyalty and the commercial consequences when customers don’t feel supported.” TravelSure, he said, “not only provides a recovery operation that takes pressure off their teams, but it also gives travel sellers a service they can earn revenue from.”

Partners can offer TravelSure during or after booking, with a digital experience that reflects their brand, according to the announcement. Provided as a recovery service, TravelSure, like ConnectSure, preserves travelers’ existing entitlements to airline refunds and compensation, according to the announcement.