Business travel is firmly embedded in how companies operate. Travelers and managers agree on its value, and both expect it to remain an important part of work in 2027.
The gap is in how travel is managed. Some companies are using AI, automation, and connected data to remove routine work, while others still depend on manual processes. Travelers and managers also don’t always agree on where the biggest pain points are, especially around booking, support, policy, expense, and disruption.
The eighth annual Skift and Navan “State of Corporate Travel and Expense” survey explores those gaps and what companies can do to close them. The report looks at where T&E technology is advancing, where manual work persists, and how organizations can build a more connected experience for travelers and managers alike.
In this report:
- Where traveler and manager priorities diverge across the T&E experience
- Why manual work still persists despite rising automation
- How AI is changing travel and expense, and where human support still matters
- What continues to drive travelers off-platform
- Why disconnected data and workflows limit the value of advanced technology
- Four action steps to reduce friction and create a more connected T&E experience
Source: skift.com
